A professional who computes and collects payments from customers for utility services or appliances. Responsibilities include:

• Receives cash or check from customer or through mail.
• Totals items on bill, using adding machine.
• Records transaction on cash register and issues receipt and any change due customer.
• Balances totals received with totals on billing stubs.
• Explains charges on bill to customer and initiates action to adjust complaints.
• May collect customer's deposit for service connection.
• May specialize in handling delinquent bills or those presented for partial payment.